Troubleshooting credit card & debit card payment errors

For new or recently reissued card, the card needs to be activated first.

Check that the card details entered are correct, the card type (AMEX, MasterCard, Visa), card number and the expiration date.

Remove any dashes or spaces for the card number.

If you do not have sufficient credit limit, please check with your card issuer.

If you have exceeded your daily spending limit for your debit card, please check with your card issuer.

If everything seems to be correct, contact your card issuer. Your card issuer may need to verify with you before they authorise your purchase.

To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches. If you have recently moved or are unsure of your billing address, please contact your credit card-issuer to confirm.

The credit card security code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card.

Most debit and credit cards have daily spending limits that may substantially delay the order processing, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account upon order placement. Please consult your card-issuer for more information about your daily spending limits if you are having trouble in placing your order.

When you place an order, Stripe will contact your credit or debit card's issuing bank to confirm it is a valid account. Stripe requests an authorisation, which holds the funds for the full or partial purchase amount.

Custom clearance can affect delivery time depending on the different destinations. We will not be able to refund for delay due to custom clearance, weather conditions or postal service. These instances are unfortunately beyond our control and we will not be able to refund the order.

Buyers are responsible for any and all duties and custom charges that may be incurred.