Customers can access support through the following channels:

• Email Support: Send inquiries, requests, or issues to care@blewbo.com
• Help Center: A self-service resource containing FAQs, guides, and troubleshooting articles.
• Support Center: A contact us form for all enquiries. undefined
• Social Media: Reach us via X, Tiktok, Facebook, Instagram, and Linkedin for general inquiries.

Our customer support team is available as follows:

• Email Support: Available 24/7. We aim to respond within 48 business hours.
• Phone Support: Available Monday to Friday, 9:00 AM – 5:00 PM [UTC].
• Help Center: Accessible 24/7.

Support availability may be subject to change due to holidays or exceptional circumstances, and customers will be notified in advance of any extended periods of unavailability.

We offer customer support in the following areas:

Order Support

• Order Tracking: Help with tracking your order status, expected delivery times, and shipping updates.
• Order Modifications: Assistance with changing orders (e.g., shipping address, order quantity) prior to shipment.
• Order Cancellations: Instructions for canceling orders before they are processed and shipped.

Product Support

• Product Information: Detailed answers about product specifications, usage, and maintenance.
• Returns and Exchanges: Assistance with initiating returns, exchanges, and refunds in compliance with our Return and Refund Policy.
• Defective Products: Support for reporting defective, damaged, or incorrect products received.
• Product Recommendations: Personalized recommendations to help you select the right product based on your needs.

Account Support

• Account Creation and Login Issues: Help with creating accounts, password resets, and account recovery.
• Account Security: Assistance with securing accounts, managing privacy settings, and reporting suspicious activity.
• Order History: Help with viewing past orders, tracking past purchases, or requesting receipts.

Payment and Billing Support

• Payment Issues: Assistance with payment processing errors, billing inquiries, and account charges.
• Refunds: Support for processing refunds and handling billing disputes, in compliance with our Refund and Return Policy.

Response Time and Service Standards

Response Time

We aim to respond to customer inquiries as quickly as possible:

• Email Support: Response time within 48 business hours.
• Phone Support: Wait time under 3 minutes during business hours.

If we are unable to resolve an issue immediately, we will provide an estimated resolution time.

We aim to resolve all customer support inquiries within the shortest time possible. For complex issues, we will provide an initial response and an expected resolution timeline. If a solution cannot be found immediately, the issue will be escalated to a senior support representative or relevant department.

In cases where a customer issue cannot be resolved within the standard timeframe, the matter will be escalated to the relevant team. Customers will be notified if their issue is being escalated, and the support representative will work closely with the customer to ensure timely resolution.

We value customer feedback as it helps us improve our services. Customers can provide feedback or file complaints using the following channels:

• Email: Send feedback or complaints to care@blewbo.com
• Social Media: Customers can express feedback publicly or privately via our official social media accounts.

We are committed to addressing all complaints and feedback promptly. For complaints, customers will receive an acknowledgment of receipt and a resolution update within 1 business days.

Return and Exchange Policy

Customers can return or exchange products in accordance with our Return and Refund Policy. Please ensure that:

• Returns and exchanges are requested within 2 days of receiving the product.
• Products are returned in their original, unused condition with all packaging.
• Customers follow the provided instructions to process returns and exchanges through the Website.

Refunds will be processed based on the terms outlined in our Return and Refund Policy. We aim to process all refunds within 5 business days after the return has been received and inspected.

If a customer receives a defective or damaged product, they should contact support immediately. We will provide a free return and replacement or a full refund if the item meets our criteria for defective products.

We are committed to protecting your privacy and ensuring that your personal data is handled securely. Our customer support staff will only access your personal information as necessary to assist with your inquiries. All customer interactions are processed in accordance with our Privacy Policy.

For customers in regions such as the EU, UK, Brazil, and China, the Website complies with data protection laws such as GDPR, LGPD, and PIPL, ensuring that any personal data provided is securely stored, processed, and used in compliance with applicable regulations.

Our customer support services are designed to be compliant with the regulations and requirements of the following regions:

• European Union (EU): Compliant with the General Data Protection Regulation (GDPR) for customer data protection and privacy.
• United States (US): Adherence to California Consumer Privacy Act (CCPA) and other consumer protection laws.
• China: Compliance with Personal Information Protection Law (PIPL) for handling customer data and privacy.
• Australia: Compliance with the Privacy Act 1988 and local consumer rights.

For customers in other regions, we ensure compliance with relevant local laws concerning customer support and data protection.

While we strive to provide comprehensive support, there are certain limitations to the services we provide:

• Technical Limitations: Some technical issues may be outside our control, and we cannot guarantee a resolution in all cases.
• Third-Party Services: Support for third-party services, such as payment processors, logistics partners, or external integrations, is limited. We will, however, assist in troubleshooting these issues to the best of our ability.

This Customer Support Policy may be updated periodically to reflect changes in customer support practices, regulatory requirements, or company operations. Updates will be posted on the Website, and customers are encouraged to review the Policy regularly.

For any customer support inquiries, please contact us through the following methods:

• Email: care@blewbo.com
• Social Media: X, Tiktok, Facebook, Instagram, and Linkedin